Sabre Upgrades to First Class with SAP ERP 6.0
John Parker
In the past year, Sabre Holdings has upgraded to SAP ERP 6.0, changed its operating system, and converted to blade hardware. Although the potential technological benefits of this transformation are huge, planning and implementing such major technical changes was a daunting task — even for an industry pioneer like Sabre, creator of IT solutions for air travelers, travel agencies, airlines, and hotels.
“The travel industry has many unique features, and there isn’t a single industry solution for us,” says Ken Gravenor, Solution Architect for Sabre. “We have to select and customize functionality from many industry solutions.” The complexity involved in meeting this challenge was a major reason why Sabre elected to stick with SAP Enterprise Support last year, rather than downgrade to a standard support package.
Furthermore, Sabre looked to SAP Enterprise Support to help it exploit the advanced functionality that comes with SAP ERP 6.0, particularly SAP Solution Manager. As a result, the company created better ways for its employees to manage expense reporting, travel booking, and other business processes. See the sidebar below to see how Sabre is benefiting from — and maximizing the value of — its SAP software.
Would you like to see the full version of this article?
If you are new to
insiderPROFILES, please
subscribe to sign up for your free subscription.
If you are a current
insiderPROFILES subscriber, please
login using the email address and password you supplied during registration process.
July 01, 2010