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insiderPROFILES Michael Pytel, SAP NetWeaver Practice Lead and SAP Solution Manager Architect, NIMBL Due to misperception, SAP Solution Manager has been viewed primarily as a Basis product both in function and genesis. But with SAP Solution Manager 7.1, SAP began to align closely with the Information Technology Infrastructure Library standard operations approach, making the solution much more than just a Basis product.
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insiderPROFILES Q&A with Anja-Christina Bruehling, Vice President of Global Partner Management and Training in SAP Active Global Support As the list of SAP partners expands, so do the options for SAP customers to find the right solutions for their specific business challenges. In this Q&A with Anja-Christina Bruehling, Vice President of SAP’s Active Global Support organization, learn how SAP ensures its partners have the tools and best practices they need to work together with SAP to help customers navigate today’s highly innovative business environment.
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insiderPROFILES David Hannon, Senior Features Editor Users in the Americas division of pharmaceuticals firm Astellas were increasingly asking IT for more advanced analytics, but the company’s SAP infrastructure couldn’t support that level of analysis. Before IT could implement the analytics and other business-facing solutions the users wanted, the team had to perform a full technical upgrade, which included upgrading the database, servers, operating system, and core SAP system.
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insiderPROFILES David Hannon, Senior Features Editor Power outages are one of the more inconvenient aspects of life now that most of our activities surround electricity. This is why system performance is extremely important to PSEG (Public Service Enterprise Group). To ensure the best level of service, PSEG implemented SAP Solution Manager and the Run SAP Like a Factory methodology so it would be able to predict system performance issues, receive alerts when system performance is out of range, and improve customer service.
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insiderPROFILES Lauren Bonneau, Managing Editor Coty Inc. has more than 12,000 employees across the globe that its center of excellence (COE) must service. By implementing SAP Extended Diagnostics by CA Wily, the company can now utilize intuitive dashboards to monitor IT operations and user activity. Already, the business benefits include proactive monitoring and accelerated problem resolution.
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insiderPROFILES Q&A with Michael Rieder, Global Head of SAP Enterprise Support and Senior Vice President of SAP Active Global Support for EMEA In this Q&A, Michael Rieder, Global Head of SAP Enterprise Support and Senior Vice President of SAP Active Global Support for EMEA, answers questions regarding his specific responsibilities in his dual role at SAP, challenges customers struggle with today, and why SAP Enterprise Support is much more than just a problem-fixer.
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insiderPROFILES David Hannon, Features Editor Federal-Mogul has 112 manufacturing locations and 21 aftermarket distribution facilities in 35 countries. How does a company of this size monitor all of its IT systems? SAP Solution Manager was Federal-Mogul’s first step in providing a vehicle that would allow the Basis team to perform “active monitoring” consistently across the company’s entire SAP landscape. Discover how Federal-Mogul went beyond the basics of Solution Manager to truly leverage the solution's power and productivity.
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SAP NetWeaver Magazine John Parker As Santa Clara Valley Transportation Authority prepared for an upgrade to SAP ERP 6.0, it took an important first step: It performed a thorough inventory of its existing programs, objects, and applications. Find out how reverse business engineering helped this agency prepare to upgrade the right solutions — a key to maximizing the benefits and minimizing the cost of an eventual upgrade.
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SAP NetWeaver Magazine Winni Hesel SAP Solution Manager can help you model and document business processes with a global template that has a business-process structure and various levels of detail. See how a global template can help you find the untapped potential of your SAP software.
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SAPinsider John Krakowski and Evan Stoddard, SAP SAP Solution Manager provides everything you need to derive maximum value from your SAP solution environment, combining tools, content, and direct access to SAP to manage everything from deployment to solution monitoring and improvement. In this article, you’ll learn about mobile apps for SAP Solution Manager and how they can help you further optimize both your core business processes and your IT infrastructure to get the most from your SAP investments.
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